SAFE FIT PRIVACY POLICY
Last updated: 01/07/2025
This Privacy Policy explains how HSE-ON Pty Ltd trading as Safe Fit (ABN 40 683 215 090) (Safe Fit, we, us or our) collects, stores, uses, and discloses personal information via our website and in the course of providing our services. By using our website or submitting personal information to Safe Fit, you consent to the practices described in this Privacy Policy.
1. COLLECTION OF PERSONAL INFORMATION
1.1 We collect personal information directly from you when you:
(a) Complete a form or enquiry on our website;
(b) Download resources or request materials;
(c) Subscribe to emails or newsletters;
(d) Make a booking or register for a training session; or
(e) Contact us by phone, email, or social media.
1.2 The types of information we may collect include:
(a) Name, email address, phone number, and organisation;
(b) Job title and area of responsibility;
(c) Booking or enquiry details;
(d) Feedback provided via forms or reviews.
1.3 We may also collect limited technical information automatically when you visit the website, such as:
(a) IP address and browser type;
(b) Pages viewed and referring sites;
(c) Session duration and device information.
2. USE OF PERSONAL INFORMATION
2.1 We use personal information to:
(a) Respond to enquiries and form submissions;
(b) Process bookings and send confirmations;
(c) Provide resources, updates, or WHS materials;
(d) Improve our services and user experience;
(e) Deliver training, fit testing, or compliance support;
(f) Communicate administrative updates or service alerts; and
(g) Comply with legal obligations.
2.2 If you provide feedback or a testimonial, we may publish your first name, business name, or general comments on our website or marketing platforms—with your permission.
2A. CLIENT REVIEWS AND TESTIMONIALS
2A.1 Safe Fit may invite clients to leave reviews through third-party platforms, such as
Google Reviews, based on their experience with our services.
2A.2 If you choose to submit a review:
(a) It will be subject to the terms and privacy policies of that third-party platform;
(b) Your name, rating, and public comment may be visible to others; and
(c) Safe Fit may display all or part of your review on our website or marketing materials, with or without edits, provided it remains accurate and respectful.
2A.3 If you would prefer we do not republish your review outside the original platform,
please notify us in writing at the contact details listed below.
2A.4 Any reviews shared directly with us via feedback forms, email, or surveys may also be published as testimonials, unless you advise otherwise.
3. DISCLOSURE TO THIRD PARTIES
3.1 We may share personal information with third parties where reasonably necessary
to deliver services, including:
(a) Cloud storage providers or IT service partners;
(b) Training systems or online booking tools;
(c) Subcontractors who support us in service delivery.
3.2 We will not sell, rent, or trade your information.
3.3 We may disclose information where required by law or with your explicit consent
4. DATA STORAGE AND SECURITY
4.1 We store data securely using electronic systems with security measures in place, including password protection, restricted access, and monitored platforms.
4.2 While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You use our website and submit personal information at your own risk.
5. ACCESS AND CORRECTION
5.1 You may request access to personal information we hold about you at any time by contacting us using the details below.
5.2 If your details are incorrect or incomplete, we will take reasonable steps to update or correct them upon request.
5.3 We may decline a request where permitted by law, but we will always provide a reason.
6. WEBSITE COOKIES
6.1 Our website may use cookies to:
(a) Improve functionality and page load speed;
(b) Track usage trends and visitor analytics;
(c) Display embedded content, such as YouTube videos.
6.2 You may disable cookies via your browser settings. Some features may not function properly without them.
6.3 For more information on cookies, refer to Clause 12 of our Website Terms and Conditions.
7. THIRD PARTY LINKS
7.1 Our website may contain links to third-party sites. We are not responsible for their content, use, or privacy practices.
7.2 We encourage you to review the privacy policies of any third-party websites before providing personal information.
8. RETENTION OF PERSONAL INFORMATION
8.1 We retain personal information for as long as necessary to deliver services, comply with legal obligations, resolve disputes, or maintain business records.
8.2 When personal information is no longer required, we take reasonable steps to
securely delete or de-identify it.
9. INTERNATIONAL DATA TRANSFERS
9.1 Some of our service providers may store or process information overseas (e.g. in cloud environments).
9.2 Where this occurs, we will ensure those providers comply with privacy safeguards equivalent to the Australian Privacy Principles.
10. COMPLAINTS
10.1 If you have concerns or wish to lodge a complaint about how your personal information has been handled, please contact us using the details below.
10.2 We will acknowledge and respond to your complaint within a reasonable timeframe.
10.3 If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. CHANGES TO THIS PRIVACY POLICY
11.1 Safe Fit may update this Privacy Policy from time to time by publishing the revised version on our website.
11.2 The updated version takes effect on the date it is published.
12. CONTACT US
If you have any questions about this Privacy Policy or wish to access or update your information, please contact us:
(a) Email: youfit@safefit.au
(b) Phone: 0429 300 220 (Australia)
(c) Website: www.safefit.au